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Data deletion

How to stop AuditRoger reading your ad accounts, and how to have everything we hold about you deleted. This covers data from Google Ads, Google Analytics, Meta (Facebook and Instagram ads), Amazon Ads, LinkedIn Ads and anything you uploaded.

1. Stop access straight away

Any of these ends AuditRoger's access to an account. You don't need to contact us.

  • In AuditRoger: open Settings → Integrations and choose Disconnect next to the account. This deletes the stored access token.
  • In Facebook: go to Settings & privacy → Settings → Business integrations, find AuditRoger and remove it.
  • In Google: open your Google Account, go to Security → Third-party apps & services, find AuditRoger and remove its access.
  • In Amazon: go to Your Account → Manage your data → Manage apps & services with data access, find AuditRoger and select Remove.
  • In LinkedIn: go to Settings & Privacy → Data privacy → Permitted services, find AuditRoger and remove it.

Disconnecting stops new data being read. Audits you already ran stay in your account until you delete them or ask us to. Meta Ads and Amazon Ads reports are also deleted automatically 12 months after the account is disconnected, and so are Meta Ads client reports. We email you at least 30 days before, with the reports to download.

Delete one report

Open the report and choose Delete report. Its contents are deleted at once; it still counts as the audit it used. If you control a LinkedIn ad account that someone audited with AuditRoger and want its data deleted, email hello@auditroger.com with the ad account's name and ID, and we delete it within 10 days.

2. Ask us to delete your data

  1. If you pay for a monthly plan, cancel it first: open Billing & credits, choose Manage billing and cancel in Stripe's portal. Deleting your data doesn't cancel a subscription.
  2. Email hello@auditroger.com from the address you sign in with, with the subject “Delete my AuditRoger data”. If you connected through Facebook and don't know which address that is, tell us the name of the ad account instead.
  3. We confirm the request came from you, by replying to that address.
  4. We delete your AuditRoger account, the connected accounts and their access tokens, every audit and report, client reports and their lead lists, pre-flight answers, saved ads, followed advertisers, team seats and API keys, and your sign-in.
  5. We email you when it's done, within 30 days of your request.
What we keep
  • A one-way fingerprint of the deleted email address, with nothing else about you, as a record that the request was carried out.
  • Payment records, at Stripe only. Our own records of your payments, plan and credits are deleted with your account. Stripe, which processes payments, is separate: Stripe keeps its own payment and invoice records, under its own policy, for as long as the law requires, and card details are held by Stripe, never by us.
  • Our providers keep backups and logs for their own periods, so deleted data can remain in those copies until they expire.

Uploaded Amazon reports

Reports uploaded to the Amazon PPC audit (search term, placement, advertised product and budget reports) are read for the audit and then discarded. There's nothing of them to delete.

Questions

Email hello@auditroger.com. Our privacy policy explains what we collect and why.